Frequently Asked Questions

Shipping & Delivery

What shipping methods do you offer?

We offer sea freight (FCL/LCL), air freight, express courier (DHL, FedEx, UPS, TNT), and rail freight. Our sales team will recommend the most cost-effective solution based on your order volume and destination.

What is the typical delivery time?

Express (3-7 days), Air Freight (7-15 days), Sea Freight (20-45 days). Production time is additional and typically 7-30 days.

Do you ship worldwide?

Yes, we ship to over 50 countries worldwide including Southeast Asia, Middle East, Africa, South America, and Europe.

Products & Quality

Are your products certified?

Yes, ISO 9001:2025 certified. Many products comply with IEC and CE standards.

Can I get custom specifications?

Yes, we offer OEM/ODM services including custom voltage, enclosure, color, branding, and specifications.

What warranty do you provide?

Standard 12-24 months warranty depending on product. Extended warranties available.

Orders & Payment

What is the MOQ?

Standard products: MOQ of 1-10 units. Custom/OEM products may have higher MOQs.

What payment methods do you accept?

Bank wire transfer (T/T), letter of credit (L/C), Western Union. Terms: 30% deposit, 70% before shipment.

Still have questions? Contact our team — we typically respond within 24 hours.